Hotel XYZ

I was looking forward to using the outdoor pool but it was closed. I shared my disappointment with the staff and they went way out of their way and upgraded my room for the 3 nights I was there. The staff all were incredible and extremely attentive and supportive for all of my needs. Breakfast was amazing. I will definitely stay at XYZ again. Hopefully the pool will be open then.

There wasn't anything in particular we were looking to see in the town, as we were just passing through, so it is nice that this hotel has everything within it. The slight exception was a washing service, however they do have a linked provider and can help you with that, however it's not a 24 hour service. Anyway, the rooms were nice, it's the tallest building in the town, however there are many other tall buildings, so no views unless your right at the top I presume (we were 2nd to top). The restaurant is nice, with good food and it's a pleasant environment. My 18 month old son decided to throw up on my lap half way through the meal, so the fact that I am saying the restaurant was a pleasant experience, is quite a compliment. The rooms and moderately sized, but they are comfortable with a decent centralised quiet AC system which was nice to have, having travelled down from the north and gone through some more basic areas. The porters were really helpful also to note. We parked right out the front and almost stepped directly into the lobby area, which was super convenient with babies, however I wonder in busy times if this gets congested with cars? There was a slight misunderstanding as we had requested a vegetarian option for breakfast, and they provided us with 4 small carrots and some bits of broccoli. (Possibly slightly exaggerating here, but it was close to that), so we picked a few more things off the menu, and the breakfast ultimately was really nice, however they then billed us, even though it was included, citing that the initial carrots and broccoli were the free breakfast. However, I have put this in the "things I like" section, as I discussed this with the manager, who was quick to get to the cause of the issue and admit error, as they had provided a vegan option instead, with a team member there not understanding the difference. This cost was therefore wavered.

I enjoyed the convenience of having a spa and 4 selections of restaurants at the hotel. The food was delicious. Celina, the housekeeper stationed in my room was most accommodating.

The service is always 5 star. 3 restaurant on-site. Many options for food types . You can add Breakfast to your room package which i suggest forsure . Real breakfast options not a buffet. Location near everything you need. This was my 3rd time staying there . I wont stay any where else if I am in the area

The Staff welcoming and polite From the guy who checked us in . I forgot his name but memorable face and voice. From the lady who checked us out ( for the procedure of double checking if anything left behind in the room ) also memorable face . I think if you 2 are reading this u know who u are . Thanks for a lovely stay . Up to 3rd October 2023 Also that included breakfast package with the room is value for money . The separate cost for Dinner also was nice at the Ground floor restaurant and at gelato bar . As for Fyzz Gastro pub American and Greek cuisine it's menu value for money and yum yumm I like it's Halo Halo . As for the separate charge for the hotel wellness spa massage centre thank Rochelle for the massage . I was originally concern about the toilet what I was gonna get but when I used it ok the plumbing works . So ok . Also the bidet included Was a bonus exceeded my expectation